Terms of Service

1. Who we are

These Terms of Service ("Terms") form a binding agreement between you and [Crown Games B.V., your registered legal name] ("Crown Games", "we", "us", "our"), the provider of the Crown Games applications for Apple Watch and iPhone (each, an "App", together the "Apps") and any related subscriptions, content, and services.

• Registered office: [Registered address, the Netherlands]
• Chamber of Commerce (KvK): [KvK number]
• VAT (BTW): [BTW-nummer / VAT ID]
• Contact: hello@playcrowngames.com

2. Acceptance of these Terms

By downloading, installing, or using an App, or by purchasing a subscription, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Apps. If you are under the age of digital consent in your country (16 in the Netherlands), you may only use the Apps with the consent of a parent or legal guardian.

3. Your licence to use the Apps

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use the Apps on Apple-branded devices that you own or control, solely for your own non-commercial use and in accordance with the App Store Terms of Service and Usage Rules. We retain all rights, title, and interest in the Apps. This is a licence, not a sale: you do not own the software.

You agree not to:

• copy, modify, reverse-engineer, decompile, or create derivative works of the Apps, except where this restriction is prohibited by applicable law;
• rent, lease, lend, sell, sublicense, or otherwise distribute the Apps;
• circumvent, disable, or interfere with security-related features, in-app purchases, or licensing controls;
• use the Apps in any unlawful way or in breach of these Terms.

4. Subscriptions and billing

Certain features and content are offered through an auto-renewable subscription purchased inside the App via the Apple App Store. The current subscriptions are:

• Crown Games Royal Pass Weekly: €0.99 / $0.99 per week (weekly), billed in your local currency as shown in the App Store at the time of purchase. No free trial.
• Crown Games Royal Pass Yearly: €12.99 / $12.99 per year (yearly), billed in your local currency as shown in the App Store at the time of purchase. No free trial.

4.1 How auto-renewal works

The following terms apply to all auto-renewable subscriptions, as required by Apple:

• Payment is charged to your Apple Account at confirmation of purchase.
• Your subscription automatically renews for the same period unless you cancel it at least 24 hours before the end of the current period.
• Your Apple Account is charged for renewal within 24 hours prior to the end of the current period, at the price of the subscription you selected.
• You can manage your subscription and turn off auto-renewal in your Apple Account settings on your device after purchase.

4.2 Managing and cancelling

You can cancel at any time through Settings → [your name] → Subscriptions on your iPhone, or via the App Store. Cancellation takes effect at the end of the current billing period. You keep access until then, and your subscription will not renew. Deleting an App does not cancel a subscription.

4.3 Price changes

We may change subscription prices. If a price increase applies to your subscription, Apple will notify you in advance and, where required, ask for your consent to continue, in accordance with App Store rules. If you do not agree, you can cancel before the change takes effect.

4.4 Payments and refunds are handled by Apple

All purchases are processed by Apple as the merchant of record. We do not receive or store your payment card details. Because Apple handles billing, refund requests are managed by Apple, not by us. You can request a refund at reportaproblem.apple.com. This does not affect any statutory refund rights you have under the law described in Section 5.

5. EU right of withdrawal (cooling-off period)

As a consumer in the EU, you normally have a 14-day right to withdraw from a distance contract. For digital content and digital services, such as our subscriptions, which are made available to you immediately, this right is lost once performance has begun, provided you have given your prior express consent to immediate performance and acknowledged that you thereby lose your right of withdrawal. Apple's purchase flow obtains this consent at the point of sale.

Nothing in these Terms limits the mandatory consumer-protection rights you have under the law of the Netherlands or the country where you live, including rights relating to faulty or non-conforming digital content under EU consumer law.

6. Intellectual property

The Apps, including all games, artwork, characters, audio, code, trademarks, and the "Crown Games" name and logo, are owned by us or our licensors and are protected by intellectual-property laws. These Terms do not grant you any right to use our trademarks or branding without our prior written permission.

7. Availability and changes to the service

We work to keep the Apps available and functioning, but we do not guarantee uninterrupted or error-free operation. We may update, modify, suspend, or discontinue any App or feature, including subscription content, at any time. Where a change materially reduces a paid feature you are subscribed to, your rights under applicable consumer law are unaffected.

8. Disclaimers

To the fullest extent permitted by law, the Apps are provided "as is" and "as available". We do not warrant that the Apps will meet your requirements or be compatible with every device or watchOS version. This Section does not exclude or limit any warranty or right that cannot be excluded or limited under the mandatory law of the Netherlands or your country of residence. As a consumer, you benefit from the statutory conformity guarantees for digital content and services.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, or for loss of data, profits, or goodwill, arising from your use of the Apps. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded under applicable law. Where our liability cannot be excluded but can be limited, it is limited to the amount you paid us (or that we received) for the relevant subscription in the 12 months before the event giving rise to the claim.

10. Termination

You may stop using the Apps at any time and cancel any subscription as described in Section 4.2. We may suspend or terminate your access if you materially breach these Terms or use the Apps unlawfully. Termination does not entitle you to a refund except where required by law.

11. Apple App Store terms

The following applies because you obtain the Apps through the Apple App Store. These Terms are between you and Crown Games only, not with Apple. Apple is not responsible for the Apps or their content.

• Maintenance and support. Crown Games, not Apple, is solely responsible for any maintenance and support for the Apps. Apple has no obligation to furnish support.
• Warranty. Crown Games is solely responsible for any product warranties. If an App fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the App (if any) to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Apps.
• Claims. Crown Games, not Apple, is responsible for addressing any claims relating to the Apps, including product-liability, legal or regulatory non-compliance, consumer-protection, and intellectual-property claims.
• Intellectual-property claims. In the event of any third-party claim that an App infringes intellectual-property rights, Crown Games, not Apple, is responsible for the investigation, defence, settlement, and discharge of that claim.
• Legal compliance. You represent that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, have the right to enforce them against you.

12. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where the changes are material, give reasonable notice. Continued use of the Apps after changes take effect means you accept the updated Terms.

13. Governing law and disputes

These Terms are governed by the law of the Netherlands, without prejudice to the mandatory consumer-protection rules of the country in which you live. Disputes that cannot be resolved informally may be brought before the competent court in [your district, e.g. Amsterdam] or the courts of your place of residence, where consumer law gives you that right.

If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

14. Contact

Questions about these Terms? Email us at hello@playcrowngames.com or write to [Crown Games B.V., your registered legal name], [Registered address, the Netherlands].